Please use the Knowmia Classic Recorder to upload files that exceed this limit. The Web Upload option is recommended to upload individual files no greater then 4GB.These types of files were created by the Knowmia Mac Desktop Recorder prior to version 5.1.2 (January 2017). Knowmia cannot process QuickTime (.mov) files that contain video encoded with the TSC2 codec.When finished, the Classic Recorder will open.The Knowmia (formerly TechSmith Relay) Classic Recorder and Web Upload option will upload: File formats (file extension) Run the installer, clicking through each step of the installation process. If you need to use the Classic Recorder and find yourself in this situation, please seek help from your organization’s TechSmith Relay administrator.

This is a common scenario in shared computer labs or high security environments. This a required part of the installation process.Īdditionally, you may not have the correct privileges for installing software on your machine. The Downloads folder on OSX (Mac) can be accessed from the Dock:ĭepending on your system security settings, you may be asked to authorize the installation, or required to enter your admin credentials. The default location on Windows is the Downloads folder, which you can access through Windows Explorer. Once downloaded, the TechSmith Relay installer will be saved to the default location for files from the Internet. Next, choose either the Windows or Mac download: To download the TechSmith Relay Classic Recorder, click the gear icon in the TechSmith Relay site header and then choose Download Classic Recorder:

This tutorial shows where to locate, download, and install the Classic Recorder.

Techsmith relay classic recorder